They're frustrated and I'm wondering how long it'll be before I get my bike back. He said he contacted both Bosch and Cannondale, but each said that only the other could address the issue. Needless to say, the mechanic had no clue how to proceed. I've got an orphan unit :-( Apparently, it's not possible to make any changes or updates to this unit since it doesn't exist in Bosch's system. In the diagnostic interface, where there's supposed to be a unique ID number, there's just an empty field. Unfortunately, the bike shop wasn't able to update this setting because, for some reason, their diagnostic tool can't find a record of my unit. Thanks to Google I was able to figure out why the lights on my new Cannondale Mavaro wouldn't turn on: the light switch status was set to "off" instead of "on" or "bike light can be switched on/off".
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